Cooling and Heating Repair Service Guarantee

You know that heating and cooling isn’t simply a luxury—it’s a necessity. When your air conditioner or furnace is broken, your physical comfort isn’t the only thing at stake; while temperatures within your home become unbearable, your mental and emotional well-being plummets to unbearable lows just as quickly as your physical comfort.

1. Service 24/7/365. Whether day or night, weekday or weekend, holiday or not—one of our dispatchers will schedule a service technician to visit your home, ASAP, that very day—guaranteed.
2. Promptness. Our technicians know that one of the most important aspects of their job is to get to your home when they’re supposed to be there. If, on the off chance, there are extenuating circumstances preventing them from being there at the time we quoted, you will receive a phone call from us BEFOREHAND.
3. Respect. Cleanliness. Professionalism. The service industry is somewhat notorious for sending employees to homes who are not professional to customers, they arrive looking disheveled (at best), their trucks are dirty, etc. NOT AT APEX.  We strive for excellence and a higher level of professionalism. You can expect Apex heating and cooling technicians to be clean-cut and professional; we will arrive in clean trucks and clean uniforms, with shirts tucked in. Our technicians are, and present themselves as, the kind of people that you want to come into your home.
4. Quality. Thoroughness. Dedication. Our technicians are trained not only to detect and diagnose a malfunction within your HVAC equipment, but they’re also trained to go above and beyond to ensure your comfort and safety. Put it this way, if you take your car to the shop for an oil leak, but they also detect a flat tire, would they fix the leak, meanwhile returning your car with a flat tire? Would you want them to? Your comfort and safety is important to us, and we don’t take it lightly. We know the cost of cutting corners—and it’s not worth it. If you want the bare minimum, we probably aren’t the right company for you. Think of us like a race car driver’s pit crew—we cover—effectively and efficiently—all the bases…then, we’re on our way and out of your hair.
5. Verification. Any component malfunctions or repairs that our technicians detect must be verified by a supervisor. Why? Two eyes are better than one; it eliminates mistakes. It’s a safeguard to protect technicians from misdiagnosing. It prevents you from being misled. If your equipment needs to be repaired or replaced, our supervisor will head to your house immediately to either confirm or deny the issue—you will not be left waiting.
6. Resolution. If your furnace or air conditioner needs to be repaired, we can fix it. If a part needs to be replaced, we can replace it. If your entire system needs to be replaced, we can do that, too. Here’s what you WON’T experience: a two-hour sales presentation, high-pressure sales tactics, or money-hungry greediness. We don’t do sales presentations. We simply tell you what we’ve discovered and offer you a solution—you decide what you want to do. This takes a maximum of 15 minutes…unless you want us to stay longer.
7. Honesty and Integrity. If there’s one thing we absolutely insist upon, it’s that every facet of our company—and every member within it—operates with honesty and integrity. Not only is it the right, ethical thing to do, there are simply too many honest opportunities out there to even need to garner business using over-zealousness or greediness. This isn’t a claim, it’s a promise. 

With our routine maintenance plan, premium quality products, and specialized equipment installation, the chances of your HVAC system needing an emergency repair drastically decrease. That said, your HVAC unit is a machine, and, unfortunately, machines break…especially in extreme weather.